Shipping policy

Shipping Address

• We will only ship to addresses provided in the billing address or shipping address provided during your purchase.

• Please ensure correct addresses and reachable phone numbers are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
• We will not be liable in the event of an incorrect shipping address being provided and goods are returned to us.

• All re-delivery of goods to you will be charged for associated shipping charges which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

• If you have any request for change of shipping address, please email us at draglow.my.marketing@gmail.com within 12 hours upon your order submission.

• If a request for change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

• It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.

Tracking Number

• Once goods are picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.
• For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms.Proof of purchase, invoice or delivery order will be available.
• We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.